Our Guarantee & Warranty - Emberly Chimney Cleaners Dallas

The Emberly Chimney Cleaners Dallas Guarantee

We stand behind every chimney we touch in Dallas. Since 2009, we’ve inspected and cleaned more than 38,000 chimneys, and every single job has started with a written price, a written scope, and a written warranty delivered before any work begins. That’s not a sales tactic. It’s Clause 1 of the Haven Standard, and it’s how we’ve operated from day one. If we don’t get it right the first time, we make it right. That’s the 365-Day Done Right Promise, stamped on every job we complete. No exceptions, no runaround, no “call the manufacturer and good luck.”

Call (972) 284-1392

Our guarantee covers the real things that go wrong in chimney work: workmanship that fails, parts that don’t perform, mess we didn’t clean, arrivals we missed, and prices that shifted after you agreed. We’re independently owned and operated here in Dallas, not a call center in another state. When you call (972) 284-1392, a live person answers, 24 hours a day, 7 days a week. Corrine Halstead, Owner, built this practice on the idea that a guarantee means nothing if you can’t reach the person who made it.

What’s Covered

• Workmanship on every repair and installation. If a joint separates, a seal fails, or a liner settles incorrectly within 365 days of completion, we return and fix it at no charge. This covers our labor and the proper reinstallation of any materials we supplied, including flue liners from DuraFlex, HeatShield refractory work, and cap or crown repairs using Gelco, Olympia Chimney, Famco, or Copperfield products.
• Parts and materials we provide. We source through Haven’s buying network specifically to keep customer prices honest, and we stand behind what we install. If a part we supplied proves defective in normal use during the coverage period, we replace it and handle the labor to reinstall. We don’t hand you a manufacturer phone number and walk away.
• Job-site cleanup and property protection. We lay protective coverings, use HEPA-filtered vacuums for soot and creosote removal, and inspect our work area before we leave. If we miss something, you call us and we come back. Clause 4 of the Haven Standard requires a documented photo record on every job, which means there’s no dispute about what the site looked like when we finished.
• On-time arrival with verified crews. You get a named technician assigned to your job, a text when they’re on the way, and a background-checked, uniformed crew who arrives in a marked vehicle. If we miss your scheduled window without communication, that’s on us, and we’ll make it right under the Done Right Promise.
• Honest, upfront pricing with zero post-work surprises. The price we write before work starts is the price you pay. Haven Standard Clause 1 requires it in writing before anyone enters your home. If we discover additional needed work during inspection, we stop, explain the finding with camera evidence, and get your written approval before proceeding. No “while we were in there” invoices, ever.

Our Satisfaction Promise

If you’re not satisfied with any aspect of our work, we want to know. The process is simple: call (972) 284-1392, speak to a live person, and describe what happened. We’ll review your documented photo record from Clause 4, pull the written scope from your file, and dispatch the same technician or a senior crew lead to your Dallas home to assess the issue. Most corrections happen within 48 hours of your call.

We don’t debate whether the problem exists. We look at the photos, we look at the work, and we fix what we got wrong. That’s the 365-Day Done Right Promise in practice. If a repair requires materials we don’t stock, we order them and schedule the soonest possible return visit, keeping you informed throughout. In cases where we’ve truly missed the mark and cannot make it right to your satisfaction, we’ll discuss an appropriate resolution, including refund of the disputed portion of work. We’ve completed more than 38,000 jobs since 2009, and our reputation in Dallas depends on handling the handful that go sideways with speed and fairness.

Corrine Halstead, Owner, reviews every escalated satisfaction issue personally. This isn’t delegated to an offshore chat team. It’s your home, your chimney, and your right to expect what we promised in writing.

Before

After

Licensed & Insured Backing

A guarantee is only as solid as the business behind it. Emberly Chimney Cleaners Dallas is fully licensed and insured, with license information displayed on every page of our site and available on request. That paperwork matters because chimney work involves real hazards: Class III glazed creosote that can ignite at high temperatures, carbon monoxide leaks from compromised flue liners, and structural failures in crowns or smoke chambers that put your household at risk. Insurance protects your property if the unexpected happens. Licensing means we’ve met Texas requirements for competency and accountability in this trade.

Our background-checked, uniformed technicians carry verified credentials, and we display license numbers openly because we have nothing to hide. The Haven Standard was built on transparency, not trust-me language. When you hire us, you’re hiring a Dallas operation with a documented 38,000-job track record, not a fly-by-night with a magnetic truck sign and a PO box. That licensing and insurance is the bedrock beneath every written price, every photo record, and every Done Right Promise we make.

We’re also insured and bonded, which means coverage extends to both property damage and the surety backing that lets us operate with legitimate financial responsibility. In a market where unlicensed operators undercut on price and disappear when problems arise, our credentials are part of the guarantee itself. You can verify them. You should verify them. Any chimney professional who hesitates to show license and insurance documentation is telling you something important.

Free Second Opinion Guarantee

We put our expertise up against any competitor’s written estimate, free of charge. Bring us another company’s quote for chimney repair, liner installation, crown rebuild, or any service we offer. We’ll review their scope against what we find during our own camera-scan inspection, and we’ll explain where we agree, where we differ, and why. Sometimes the other estimate is fair. Sometimes it’s missing critical work, or pricing something you don’t need. Either way, you get an honest assessment with no pressure to hire us. This guarantee has been part of our practice since 2009 because informed homeowners make better decisions, and better decisions build the trust that keeps us busy in Dallas year after year.

What Documentation You Walk Away With

Every job produces a packet: written scope of work performed, written price you agreed to, written warranty terms with the 365-Day Done Right Promise, and a documented photo record showing before, during, and after conditions of your flue liner, smoke chamber, crown, cap, and any repair areas. Clause 4 of the Haven Standard requires this archive, and we’ve maintained it continuously since our founding. If you sell your Dallas home, you have dated proof of professional chimney care. If a question arises later, we pull your file by address and review the exact photos your technician took. No guessing, no “we think we remember this job.”

For NFPA 211 Level 2 inspections, you also receive camera footage of the flue interior, with our technician’s verbal observations recorded during the scan. We note creosote class (Class I brushable, Class II tar-like, or Class III glazed and hardened), liner condition, joint integrity, and any spalling, cracking, or mortar loss in the structure. Each finding is defined in plain terms on your report, with our recommendation and the priority level.

How the Haven Standard Protects You

The Haven Standard isn’t a marketing phrase. It’s a set of operational clauses we’ve followed since 2009, refined across more than 38,000 chimney jobs. Clause 1 requires written price, scope, and warranty before work begins. Clause 4 requires the documented photo record on every visit. The 365-Day Done Right Promise sits on top as our accountability pledge. When Corrine Halstead and her team say we guarantee something, we’re citing practices that have been tested through Texas ice storms, summer droughts that crack crowns, and the normal wear of wood-burning and gas fireplace use across Dallas neighborhoods from Lakewood to Preston Hollow to Oak Cliff. These clauses exist because we wrote them after seeing what goes wrong when chimney companies operate without standards.

FAQ: Our Guarantee and Warranty