What Dallas Homeowners Say About Emberly Chimney Cleaners Dallas
We’ve cleaned and inspected more than 38,000 chimneys since 2009, and every single job ends the same way: a written price that was agreed to beforehand, a photo record of what we found, and a homeowner who knows exactly what they paid for. Reviews aren’t something we chase. They’re what happens when you show up on time, send the same background-checked technician you promised, and don’t invent problems that aren’t there. In Dallas neighborhoods from Lakewood to Bishop Arts, we’ve learned that trust is built one flue liner at a time.
Recent Reviews
“They found Class III glazed creosote in our flue liner from a season of burning green oak. Didn’t try to sell us a rebuild we didn’t need. Showed us the camera footage, wrote the price for a rotary sweep and chemical treatment, and had it done that afternoon. Walked out with photos, a written warranty, and zero surprise charges.”
Michael M., Lakewood, Dallas
“Last February during that ice storm, our smoke chamber was drafting smoke into the living room every time the wind hit from the northwest. Emberly sent Daniel, texted me when he was en route, and ran the camera scan top to bottom. Turned out the chimney cap was cracked and water had eroded the smoke chamber shelf. He showed me the NFPA 211 Level 2 footage on his tablet, wrote the price for the cap replacement and parging repair, and we booked it. No ‘we’ll email you a quote later.’ The price was the price.”
Matt F., Oak Cliff, Dallas
“I’d gotten a written estimate from another company saying our entire flue liner needed replacement for $4,200. Brought it to Emberly for their free second opinion. Corrine ran the camera herself. Liner had minor spalling at the first joint but was structurally sound. Swept it, sealed the joint with HeatShield, and charged me $340. The other company’s ‘urgent safety hazard’ was a maintenance item. I have the before-and-after photos saved on my phone.”
Daniela H., M Streets, Dallas
“Our 1920s Tudor in Kessler Park has a chimney that hadn’t been touched in fifteen years. The crew found a deteriorated crown with no cricket behind it, so water was pooling every time we got those driving spring rains off the Trinity River basin. They documented everything with photos, wrote the scope for crown rebuild and cricket installation using materials they sourced through their buying network, and the price came in under two other quotes I’d collected. The 365-Day Done Right Promise wasn’t marketing. They came back in November to re-check the seal at no charge.”
Jamal C., Kessler Park, Dallas
“I manage a duplex in Deep Ellum and needed both units swept before the tenants started burning season. Emberly gave me a written price for both flues, no ‘per hour’ guessing. They found a blocked flue in the second unit from a bird nest the previous spring. Removed it, ran the brush, showed me the camera proof that both liners were clear and intact. Invoice matched the written quote to the dollar. That’s Haven Standard Clause 1 in action.”
Michael M., Deep Ellum, Dallas
“Corrine was upfront that our chimney didn’t need sweeping yet. The creosote was Class I, maybe a year’s worth of normal gas fireplace use. She could have run the brushes and charged me, but instead she wrote me a price for a Level 2 inspection with camera, documented the liner condition, and told me to call back in eighteen months. That honesty is why I’ll use them when we actually need the work done.”
Matt F., Bishop Arts, Dallas
Why Customers Trust Us
Every review above points to the same thing: we say what we found, show what we saw, and put the price in writing before anyone picks up a tool. That’s not a policy we adopted last year. It’s Haven Standard Clause 1, in place since 2009. The documented photo record on every visit, now Clause 4, means you don’t take our word for anything. You take the photos.
Our 365-Day Done Right Promise covers every job we complete in Dallas. If the crown seal fails, if the liner joint we repaired shows new separation, if anything we touched isn’t performing as specified, we make it right. No diagnostic fees, no ‘let us come look and then we’ll talk.’ We fix our work because our name is on it, and because Corrine Halstead runs this operation as an independently owned business under the Haven Standard, not as a revolving door of subcontractors.
The materials we specify, from DuraFlex liners to HeatShield resurfacing products to Gelco and Olympia Chimney caps, come through Haven’s buying network. That network exists to keep customer prices honest, not to inflate margins with brand names you don’t need. When we recommend a chimney cap and crown rebuild in Dallas, it’s because the camera showed us spalling concrete and water intrusion, not because it’s an easy upsell.
Our technicians are background-checked, uniformed, and named on your appointment. You’ll get a text when they’re en route. You’ll get their license number on the page. And when you call (972) 284-1392, a live person answers, 24 hours a day, 7 days a week. No voicemail maze, no callback tomorrow.
Whether you’re in Lakewood dealing with creosote buildup from a season of oak burning, or in Kessler Park tracking down a draft problem in a century-old flue, we’ll run the camera, write the price, and let the footage speak. Call (972) 284-1392 to book your inspection or request a free second opinion on any written estimate you’ve already collected.
Written by Corrine Halstead, Owner at Emberly Chimney Cleaners Dallas, serving Dallas since 2009.